Returns

We always hope that you are satisfied with every purchase you make with us, we will happily accept merchandise purchased online for refund or exchange within 14 days of shipping confirmation.

The process begins by emailing info@viacavour.ca with your order number in the subject line.

You will then be notified of your return status and any additional information still needed to process the return. Once the item(s) has arrived back in store, it will be subject to verification whereby within the 24-48 hour window, you will receive an email update with the status of your return and refund or store credit (wherever applicable)

If this 14-day window has passed, we will still accept merchandise purchased online for store credit or an exchange in-store only within 30 days of purchase.
The returned merchandise be in new and unused condition. The receipt and original packaging including tags must also accompany the item(s).
*We do not accept returns or exchanges on undergarments, hosiery, swimwear, media, or apothecary items.

*All SALE or REDUCED items are final sale.
*For all returns by mail, please use a service that is trackable as we are not responsible for damaged or lost returns. The cost of returning an item via mail is the responsibility of each customer.

Attn: Returns
Via Cavour
87 Avenue Road
Toronto, Ontario
M5R 3R9 Canada